Support
Most issues are one of four things
Work through the checks below first — they resolve the large majority of tickets in under a minute.
I'm getting 407 Proxy Authentication Required
Either the credentials are wrong or your bandwidth balance hit zero. Check the balance in your dashboard, then re-copy the password — it is regenerated whenever you rotate it.
My target keeps blocking me
Try a sticky session so the target sees a stable IP, narrow targeting to the country your account should be in, and slow your request rate. Datacenter IPs are blocked far more often than residential.
How fast is provisioning?
Bandwidth top-ups are applied within seconds of payment confirmation. Static ISP IPs are usually assigned in under two minutes.
Do unused gigabytes expire?
No. Bandwidth stays on your account as long as it is in good standing.
Still stuck?
Open a ticket from your dashboard and include the exact error, the endpoint you used and a UTC timestamp.